Refund policy

Neonizing Customizable Items Return Policy

At Neonizing, we pride ourselves on crafting unique and personalized neon signs to your specifications. Since these items are customized specifically for you, we want to ensure your satisfaction. Please review our Customizable Items Return Policy below:

Return Eligibility for Customizable Items:

1. Defective or Damaged Items: We will gladly offer a replacement or refund if your customizable neon sign arrives damaged or with defects. Please contact our customer support team within 2 days of receiving the item to report any issues.

2. Order Errors: If we make an error in creating your customized neon sign that differs from your approved design, we will promptly correct the mistake and ship you the repaired item.

Non-Returnable Customizable Items:

Customizable neon signs with specific text, colors, or designs you approved during the ordering process are not eligible for returns or refunds unless they fall under the above-mentioned categories.

How to Report Issues:

Contact Customer Support: If you receive a defective or damaged customizable neon sign or an order error, please contact our customer support team at contactneonizing@gmail.com within 2 days of receiving the item. Provide your order number and details about the issue.

Resolution Process:

1. Inspection: Our team will review the issue and may request additional information or photos to assess the problem.

2. Resolution Options: Depending on the nature of the issue, we will work with you to provide a suitable resolution. This may include a replacement of the item or a correction of the order error.

3. Refund: In cases where a refund is warranted, we will process it promptly to your original payment method.

We take great care in creating and delivering your customized neon sign; your satisfaction is our priority. If you have any concerns or need assistance with a customizable item, please do not hesitate to contact us at contactneonizing@gmail.com . We are here to ensure you are delighted with your unique creation.

Neonizing is owned and operated by NAMAN AGGARWAL.